SHIPMENTS

We ship to Spain, Europe and the rest of the world for a fixed value depending on the destination:

 

Spain (Peninsula and Balearic Islands) and Portugal -€7 - 2 to 5 business days

Rest of Europe, Canary Islands and Azores - €15 - 4 to 10 business days

USA - €35 - 4 to 10 business days

Rest of the world -€50 - 4 to 10 business days

The calculated shipping cost does not include customs costs for countries outside the EU, if any, which will be borne by the customer and must be communicated by the authorities of the corresponding country.

 

RETURNS & EXCHANGES*

We want you to be happy with your purchase, so you have 30 calendar days from the receipt of your product to make changes and/or returns.

RETURNS

Send us an email to info@mandarinebcn.es indicating your order number and the item you wish to return.

When we reply to the email confirming the return, the product must be sent by certified mail to Carrer de Santa Madrona 15, mezzanine, Vilanova i la Geltrú (08800), Barcelona, Spain.

The returned product must be unused, in perfect condition and with its labels attached.

Once the status of the product is received and verified, we will issue the refund to the same means of payment with which the purchase was made. The return process can take up to 15 business days.

CHANGES

Send us an email to info@mandarinebcn.es indicating your order number and the garment you want to change.

When we reply to the email confirming availability, the product must be sent by certified mail to Carrer de Santa Madrona 15, mezzanine, Vilanova i la Geltrú (08800), Barcelona, Spain.

For the first change, the shipment of the new product will be borne by us. Additional changes will have the shipping cost set according to the destination.

 

The differences in value of the products will be reimbursed or paid accordingly.