Shipping policy

SHIPMENTS

Spain and Portugal

Free for all orders with shipping to Spain and Portugal.

From the moment we receive your order, you will receive your products in 2 to 5 business days. For the Canary Islands and Portugal andEstimated delivery in 4 to 10 business days.

Rest of europe

Free for purchases over 100. For lower orders the shipping will have a value of 15.

Estimated delivery in 4 to 10 business days.

Rest of the world

Fixed value of €50 per shipment.

Estimated delivery between 10 and 20 business days. The calculated shipping cost does not include customs costs, if any, which will be borne by the customer and must be communicated by the authorities of the corresponding country.

 

RETURNS & EXCHANGES*

We want you to be happy with your purchase, so you have 30 calendar days from receipt of your product to make changes and / or returns.

RETURNS

Send us an email to info@mandarinebcn.es indicating your order number and the garment you want to return and we will send a paid label to leave the shipment in a mail office. The returned product must be unused, in perfect condition and with its labels on.

Once the status of the product has been received and verified, we will issue the refund to the same means of payment with which the purchase was made. The return process can take up to 15 business days.

CHANGES

Send us an email to info@mandarinebcn.es indicating your order number and the garment you want to change and we will send it to you at no additional cost. When the delivery person arrives with the new product, you must deliver the returned product unused, in perfect condition and with its labels on.

Differences in the value of the products will be refunded or paid as appropriate.

The above applies for the first change, if you had to make additional changes, these will have a shipping cost of 6 euros each.

 

* Applies only to shipments to Mainland Spain, the Balearic Islands and Portugal. Other destinations must send the product by certified mail to Carrer deSanta Madrona 15,mezzanine, Vilanova i la Geltrú (08800), Barcelona, Spain

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