SHIPPING

Free for orders over €80. For orders under €80 the shipping will have different values depending on the area or country, which will be indicated before payment.

Estimated delivery:

Spain Peninsula and Balearic Islands - 2 to 5 working days.

Canary Islands and Portugal - 4 to 10 working days

Rest of Europe - 4 to 10 working days.

The calculated shipping cost does not include customs costs for countries outside the EU if any, which will be charged to the customer and must be communicated by the authorities of the country concerned.

Rest of the world

Fixed value of €50 per shipment.

Estimated delivery between 10 and 20 working days. The calculated shipping cost does not include customs costs, if any, which will be borne by the customer and must be communicated by the authorities of the corresponding country.

 

RETURNS & EXCHANGES*

We want you to be happy with your purchase, so you have 30 calendar days from receipt of your product to make changes and/or returns.

RETURNS

1. FOR ORDERS ABOUT €80 FREE WITHIN 5 DAYS OF RECEIPT OF THE PRODUCT.Send us an email to info@mandarinebcn.es indicating your order number and the garment you wish to return and we will send a paid label to leave the shipment at a post office.

2. ORDERS LESS THAN €80 OR MORE THAN 5 DAYS AFTER RECEIPT OF THE PRODUCTtogether with the notice to the mailinfo@mandarinebcn.es the product must be sent by certified mail to Carrer de Santa Madrona 15, entresuelo, Vilanova i la Geltrú (08800), Barcelona, Spain.

The returned product must be unused, in perfect condition and with its labels on.

Once the condition of the product has been received and verified, we will issue the refund to the same means of payment with which the purchase was made. The return process can take up to 15 business days.

CHANGES

1. FOR ORDERS ABOUT €80 Send us an email to info@mandarinebcn.es indicating your order number and the garment you want to change and we will send it to you at no additional cost. We will also tell you how to return the returned product, which must be unused, in perfect condition and with its labels on.

The above applies for the first change, if you had to make additional changes, these will have a shipping cost of 6 euros each.

2. ORDERS OF LESS THAN €80 shipping costs will be charged to the customer.

The differences in value of the products will be refunded or paid as appropriate.

 

 *Applies only to shipments to Peninsular Spain, the Balearic Islands and Portugal. Other destinations must send the product by certified mail to Carrer de Santa Madrona 15, entresuelo, Vilanova i la Geltrú (08800), Barcelona, Spain