Below you can find some typical questions that they ask us and that can help you clarify any doubts.
Anyway remember that you can always write to us by WhatsApp, email or phone and we will be happy to help you in any way we can

What is the shipping cost?

We ship free to Spain and Portugal.
To EU / UK free shipping for purchases over € 100. For purchases under € 100 the shipping cost is € 15.
Rest of the world € 50.
For countries outside the EU there may be customs charges, which will be charged to the client and will be paid according to the policies of each country in this regard.
 


What is the delivery time?

In Peninsular Spain and the Balearic Islands we deliver within a maximum of 3 business days from receipt of payment.
In the Canary Islands and the EU between 5 and 10 business days. Rest of the world from 10 to 20 business days.
You will always receive a tracking number to know the status of your shipment.
For special dates such as Black Friday, Christmas, Kings, etc., keep in mind that delivery services can present problems.
 


How do returns work?

We believe that this will never happen because everyone loves our products, but if for any reason you want to make a return, you have 30 days from making the payment for us to refund your money.
 
It is very easy, you must forward your order email to info@mandarinebcn.es indicating which piece you want to return and we will send you a pre-paid label that you must print and stick on the package and then deliver it to any post office at no cost to youif you are in Spain or Purtugal..
 
If you are not ins SpainorPortugal, you have to send the product via certificate mail to the following adress C/ Santa Madrona 15, entresuelo, Vilanova i la Geltru, CP 08800, Barcelona, Spain.
 
Once the package is received, we will verify that everything is correct (unused garment, in good condition and with its labels) and we will make the refund to the same means of payment with which you made the purchase.
We will notify you by mail once we have done so, but remember that sometimes it takes a couple of days to appear.

 

How do the changes work?

You can make an exchange within 30 days of purchase. For that, you must forward your order email to info@mandarinebcn.es indicating which part you want to change and for which.
We will manage and coordinate with you the shipment of the new product and the collection of the one you want to change at no cost to you in the first change if you are in Spain or Portugal.
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